Frequently Asked Questions
1. What are my payment options?
We accept American Express, MasterCard, Visa, Apple Pay, Google Pay, and Stripe payments.
2. My card has been charged twice, how can I reverse this payment?
Oh no! Apologies in advance for the inconvenience if this has happened to you. Please email us at firstname.lastname@example.org and we’ll get back to you as soon as possible.
3. Do you provide cash on delivery?
Great idea, but we don’t offer this as an option. Please see payment options above for how we’re currently accepting payments.
ORDERING & SHIPPING
1. Where do you ship to?
Shipping is currently optimised for Australia, UK, and USA, we are working hard behind the scenes to improve shipping for more locations soon.
2. When will I receive my order?
You can expect to receive your Salam Sisters doll within 7-10 working days of ordering.
Orders need to be received by Tuesday 14 August 2018 for Eid al-Adha delivery.
3. How can I track my order?
You can expect to receive a tracking number via email once your order has been dispatched.
4. Can I cancel my order after I’ve placed it?
Once an order has been placed online it can’t be cancelled as it will be processed through our system. You may exchange or refund your purchase once you receive it. Click here for more information.
5. Can I place my order by phone, email, or at a store?
We’d love to chat, but at the moment the only place you can place an order is through our online store.
6. How safe is it to order online?
We take protection of online data seriously. All information that you share with us will be treated with respect and privacy, with measures in place to ensure the security of the personal details you share through our website.
7. What should I do if I did not receive my confirmation email?
Reach out to us at email@example.com so we can see what went wrong.
8. What should I do if I have received an incorrect or damaged item?
We hope this doesn’t happen! But if it does, please click here for more information.
9. Can I order a gift for someone?
Not yet, but we're working on making this feature available soon!
10. What happens if I’m not in when my order arrives?
You’ll be notified by the courier, usually via a note in your letterbox.
11. Can I have my shipping redirected to another address after purchase?
No, as your products will be processed through our system. Please ensure you put in the correct mailing address.
12. Why are your shipping rates so high?
If you’re in Australia our shipping rates are standard for the size and weight of the packaged product.
We’re working on adding more distribution locations to our network, click here to sign up to our newsletter to learn of our expanding network.
13. What is your exchange & returns policy?
We hope that you’ll love your purchase! If you aren’t satisfied with your brand new toy, click here for our exchange and returns policy.
I HAVE ANOTHER QUESTION, WHO CAN I TALK TO?
We’d be happy to hear your questions and comments! Email us at firstname.lastname@example.org and please note that all comments become the property of Zileej.
About Salam Sisters dolls
When will I receive my order?
Within 7-10 days of placing your order online.
What does my Salam Sisters doll come with?
Your dolls will arrive at home with :
A pair of shoes
A specially designed undercap to hold your doll’s hair in place (no hair-ties needed)
- Designer scarf: which is a specially designed headscarf for Salam Sisters in a pre-sewn style, that is easy to put on and take off thanks to thoughtfully placed velcro.
- Style-your-own scarf: a specially designed scarf with a nifty bit of elastic at the neck (no pins needed) and free-flowing ends, encouraging young minds to get experimental and create their own unique #HijabStyle
Playmat which activates the augmented reality feature of the Salam Sisters app. Bringing to life a 3D version of your doll on your smartphone.
Storybook with activities: Learn more about your doll's world through an original Salam Sisters story and activities (you can colour in the pages of the book too!)
Hairbrush: because your doll will arrive at your doorstep with her headscarf on, her hair might be a bit bent out of shape. Not to worry, we've included a hairbrush to help smooth her hair out or put the volume back into her natural curls because hair care counts for hijabi's too!
They also come with a whole lot of love, jam-packed with big aspirations, endless hours of imaginative play and fun!
Sizes and measurements
The box that your doll comes in is 28cm (11in) wide, 13.5cm (5.3in) deep, and 53cm (20.8in) high.
Our Salam Sisters dolls stand at 46cm (18in) tall.
Where are they made?
Our dolls are designed and developed in Spain, and manufactured in China at a factory that we have personally visited and ensured acceptable and respectful working conditions.
Why would you put scarves on dolls?
We believe in representing diversity in cultural ethnicity as well as in representations of faith. When we started out, we noticed that there were no dolls with vibrant and varied personalities brought to life through beautifully designed experiences and stories that incorporate elements of Islamic faith.
We would like young girls - Muslim or not - to see, experiment, and play with dolls that introduce a welcoming mindset to diversity.
We believe that girls should have the right to choose how they dress, as such, the headscarves of our dolls are removable and our characters appear both with and without headscarves.
Zileej Co-founder Peter Gould shares, “The Salam Sisters concept was originally inspired by my own two daughters and experiences as a Muslim parent. Speaking with other parents, we recognised the need to develop a fun range of characters, dolls and play experiences to inspire the next generation of Muslims making positive change in the world."
Discover more about the world of Salam Sisters by clicking here.